Delivery, Returns & Taxes


DELIVERY:
Your order will be dispatched within 48hours working days after it has been placed, subject to payment and stock availability. If there is any problem with stock availability or with the payment Il Porticciolo will contact the consumer as soon as possible.

Standard UK delivery 2-6 Working days £4

European Delivery DPD 3-7 Days £14.99

Express delivery 2-5 Working days in Europe £20

Rest of the World 7-10 Working Days £20

 

RETURNS:

UNITED KINGDOM

In the case the consumer is not completely satisfied with the product he can send us an email stating their order number and proof of payment within 14 days from receiving the product to info@ilporticciolo.co.uk to request refund or exchange. He can bring or ship the product to our address: 123 Sydney street, 1 ST Floor, SW3 6NR, London.

EUROPE, USA and REST OF THE WORLD

In the case the consumer is not completely satisfied with the product he can send us an email stating their order number and proof of payment within 14 days from receiving the product to info@ilporticciolo.co.uk to request refund. He can ship on his costs the returned product to our address: 123 Sydney street, 1 ST Floor, SW3 6NR, London. As soon as the products arrive we will refund directly on the method of payment used on the website. Returns from outside EUROPE need to be marked: BRITISH RETURNED GOODS.

ACCESSORIES

Unfortunately we are unable to offer a refund and/or exchange on ALL hair accessories such as hats, ribbons, clips, hairbands.

CLEARANCE PRODUCTS: 

Unfortunately we are unable to offer a refund and/or exchange on ALL clearance products 

 

TAXES & DUTIES WORLD

All orders are shipped DDU [Delivery Duty Unpaid]. Product prices displayed are exclusive of all taxes and duties. As the recipient, Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not Il Porticciolo (Toto Bebe Ltd).

Import duties and handling fees are not IL PORTICCIOLO (Toto Bebe Ltd) responsibility. If you refuse to accept delivery and we have to have the goods returned to us you will have to pay the courier and any duty costs out of any refund we make to you.

In the event of replacements or exchanges being sent to non-domestic countries no duty is normally charged.

 

TAXES & DUTIES EUROPE

Following Brexit, deliveries from the UK became more complicated and costly for EU customers. However we have worked very hard to make sure our clients don't experience any hidden fees. For this reason we are happy to announce that we will take care of all taxes, duties and customs related costs this will allow no hidden costs and no paperwork to delay your order. In addition to this, in order to keep our shipping rates still highly competitive we will be offering a DPD Economy service to Europe starting from just £14.99 with all duties, taxes & customs fees included in this price. In summary what you pay at checkout will be the final cost of your orders delivered. If you have any questions about this please feel free to email info@ilporticciolo.co.uk. 

Dopo la Brexit, le consegne dal Regno Unito sono diventate più complicate e costose per i clienti dell'UE. Il Porticciolo ha lavorato molto duramente per assicurarsi che i nostri clienti non subiscano costi ulteriori. Per questo motivo siamo lieti di annunciare che ci occuperemo di tutte le tasse, i dazi e i costi relativi alla dogana al fine di evitare ulteriori pratiche burocratiche che ritarderebbero l'ordine e andrebbero ad aggiungere costi agli acquisiti. Inoltre, al fine di mantenere le nostre tariffe di spedizione ancora competitive, offriremo un servizio DPD Economy in Europa a partire da soli £ 14,99 con tutti i dazi, le tasse e le spese doganali incluse in questo prezzo. Riassumendo il costo dei vostri acquisti al checkout sara il costo finale senza ulteriori tasse etc.
In caso di domande in merito, non esitare a inviare un'e-mail a info@ilporticciolo.co.uk.